Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Warranty

  • Our customer help and support team is working 24/7/365 to reply to each of your service requests. Each ticket you send out to us shall be taken care of within no more than 60 mins. If your problem calls for assistance from one of our administrators, we are going to address the ticket to the technician on duty and will inform you that the problem is being resolved.

  • Top quality support service
  • Expert Tech Help Service

  • Our technical help staff will be on shift for you day and night to to attend to all assistance demand tickets that you send to us. We offer client help for all programs that are installed in advance on your server. These include our custom produced Hosting Control Panel, the chosen Operating System and also the server administration panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • In the Hosting Control Panel that is provided without charge with your virtual server, you’ll find an educational Help section, which incorporates all you need to be informed on when running your websites and software packages. We have added a wide range of how–to articles and video courses that present the fundamental site managing tasks in an easy to read form.