Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Guarantee

  • Every help request you submit to us will be dealt with within maximum one hour. In case your trouble ticket or e–mail calls for further assistance from an administrator, we will timely forward it and leave a comment to inform you that your case is being worked on. If you make use of our Managed Servers package, any of the server management services included there will be carried out at a time of your choosing.

  • Top quality support service
  • A Top–Class Technical Support Service

  • If you need help while working with our Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, do reach our customer support team at any time via the ticketing system. Plus, in case you require assistance administering your dedicated web hosting server, you can order the Managed Servers package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and rebooting services, backup disk storage space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Hosting Control Panel is installed by default for each dedicated web hosting plan. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the instructional articles in addition video versions which demonstrate all the operations that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.