24/7 Customer Support in Hosting
We provide 24/7 billing, customer and technical support for all of our hosting. Even if you are not our customer yet and you have some questions, we will give you a hand without delay and provide you with the needed info, so as to give you the choice to make the very best decision when you obtain your new hosting account. We are available at any time, including holidays and weekends, and we provide numerous options for communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we have several phone numbers all over the world, thus you will be able to call the one that is closer to you. The maximum response time for your emails and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for several days to get support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You can try out our support services even before you get a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and general queries. Our agents can assist you to pick the best package or offer you info about our servers, to check whether the system requirements for your websites are met. If you're an existing client, you'll also be able to contact us via e-mail or through our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that every time you use any of these 2 methods of correspondence, you'll get a response within less than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the website hosting services of other suppliers, even big ones, you can compare the reply time due to the fact that it usually takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server through our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the USA, the UK and Australia as well as a live chat service. When you are a current customer and you need assistance with a technical issue which requires more time to investigate or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an email message and we will take care of the issue and send you a reply within one hour. The response time is guaranteed 24/7, including holidays and weekends, but for the majority of issues it takes a maximum of half an hour to receive assistance. Our support service covers your VPS and all the pre-installed software it includes, so in case you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will take advantage of lightning-fast support when you order a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, therefore when you open a ticket through your billing account or you send an email message regarding any issue with the server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the better option if the matter in question requires a longer period of time to be solved or when it should be sent to our administrators, as it is a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.